Support
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Tell us what happened
Everything here reaches the same place: a bug, a billing question, or an idea. You do not need an account, and you do not need to have bought anything.
What happens next
You get a reference on this page as soon as it lands, and a copy by email. An answer comes back to the same address. With an account you can also read the thread and reply here rather than by email, and reports sent while signed in are listed on that page automatically.
There is no queue position and no promised response time. What is true: a licence that will not activate is looked at first.
This form is not the place for anything secret. It is an ordinary support thread, so do not paste passwords, card details or API tokens into it. A licence key is fine; it is not a secret from us, and it is usually the thing that answers the question. What you write is kept until the ticket is deleted. See the privacy policy, which lists it as its own row.