Terms of Service

These terms cover this website and the subscription. The desktop application is licensed separately under the EULA — different agreement, different promises, and one that survives this one ending. Splitting them is not paperwork for its own sake: a subscription can lapse while a copy of the software is still installed on your laptop, and exactly one of those two documents has anything useful to say about that.

Who this is with

“We” is TODOthe registered legal name — set LEGAL.owner.legalName in src/lib/site.ts, trading as Dispatch. The full identity — registration, address and jurisdiction — is on the Trader identity page, which exists because you are entitled to know who holds your money before you send it.

“You” is the person or the organisation buying. If you are agreeing on behalf of a company, you are confirming you are allowed to.

What you are buying

A subscription. While it is current, you get a licence key that lets you run Dispatch on up to 3 machines, and every feature the product has — there is no tier above yours and nothing is held back for one.

You are not buying a copy of the software outright, a perpetual licence, or a right to a particular feature continuing to exist. What you get is spelled out in the EULA.

Your key is the credential

The key is how the software knows you paid. Treat it the way you would treat a password:

• One key is for one person or one organisation. Passing it around a team is a breach of these terms, not a clever discovery.
• Keys bind to machines. A fourth machine is refused, with the list of the three using the seats and a Release button to free one — you do not need us to do it.
• If you lose it, ask and we will resend it to the address it was issued to. That is the only way we will send it anywhere.

We can tell a shared key from a busy one because seats are bound to hardware, not counted. See Licensing for exactly how that works, including what it does not stop.

Price, tax and payment

Prices are the ones shown on Pricing at the moment you buy. They are shown exclusive of VAT and sales tax, which Stripe calculates from your location and adds at checkout.

Payment is taken by Stripe, on hosted pages. Card details go from your browser to Stripe and never touch this site or our server — we receive a customer id and a subscription id and nothing that could be used to charge a card. That is deliberate, and it is the reason there is no “we take security seriously” paragraph here about card storage: there is nothing to store.

Auto-renewal, cancellation, the 14-day withdrawal right and what happens at the end of a period are all in Subscription terms. Refunds are in Refunds.

What we owe you, honestly

Dispatch checks its licence at every launch. That means our downtime is your downtime, and it would be dishonest to write an availability paragraph that pretends otherwise. What is actually built:

• An answer that cannot be reached falls back to the last signed token for 72 hours, so a server outage is not a lockout until the fourth day.
• A 5xx is treated as unreachable rather than as a refusal.
• The check races a six-second timeout rather than blocking your launch indefinitely.

We do not offer a service level agreement or an uptime credit, and we are not going to print a number we have not committed to measuring. If the licence server is down long enough to stop you working, tell us and we will extend your licence by the time you lost.

Changes

To the product. Dispatch will change. Features will be added, and occasionally one will be removed because keeping it working costs more than it earns. If we remove something you can show you were relying on, and you would rather leave than adapt, we will refund the unused part of your term.

To these terms. We will post the new version here with a new date at the top. If a change materially reduces what you get, we will email the address on your licence at least 30 days before it applies to you, and you can cancel before it does. We will not back-date a change to a period you have already paid for.

Suspension and termination

We can suspend or revoke a key for a breach of these terms or of Acceptable use. In practice that means key sharing, reselling access, or attacking the licence server. You get one email explaining which, sent to the address on the licence, before or at the same time as the key stops working.

You can stop at any time by cancelling — self-service, no email required. See Subscription terms.

If we revoke a key for a breach, you do not get a refund of the current period. If we terminate for any other reason, you do.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited. If you are a consumer, your statutory rights are unaffected by anything on this page.

Otherwise, and to the extent the law allows: Dispatch is provided as it is; we are not liable for indirect or consequential loss, lost profits, lost data, or the output of any command you or an agent runs through it; and our total liability for any claim is capped at what you paid us in the twelve months before it arose.

That last cap is small, because the price is small. It is stated plainly rather than buried so you can price the risk before you buy: Dispatch runs shells on your own machine and executes what you tell it to. It is a terminal. The consequences of what you run in it are yours, exactly as they are in any other terminal.

The rest

• These terms are the whole agreement about the subscription, together with the pages they link to. Something a page on this site says elsewhere, or something said in an email, does not override them.
• If one clause is unenforceable, the rest still stands.
• We may transfer these terms to a buyer of the business. Your rights do not change, and you will be told.
• Not enforcing something once does not waive it.

Governing law

TODOthe governing law and the courts that hear a dispute — set LEGAL.owner.jurisdiction in src/lib/site.ts

If you are a consumer in the EU or the UK, you keep the protection of the mandatory consumer law of the country you live in, whatever this section ends up saying. You can also use the EU’s online dispute resolution platform, though writing to us first is faster and has a better record.

Writing to us

TODOthe support address — set LEGAL.contact.support in src/lib/site.ts

We answer email. There is no ticket portal, no phone tree, and no account manager, because there is one person and pretending otherwise would be its own kind of dishonesty.